FAQ

The Water Solar Company is based in Cape Town, South Africa. However, we have distributors and partners all over the country, ensuring that our products are readily available to customers nationwide. You can find our contact information on our website under the Contact Us section. If you have any questions or concerns, please don't hesitate to reach out to us. Our team is always ready to assist you in finding the perfect water purification, solar power or water pump equipment for your needs.

The Water Solar Company is proud to serve customers throughout South Africa. We have a wide network of distributors and service providers across the country, ensuring that you can access our high-quality water pumps, water filtration and solar power products no matter where you are located. Whether you are in Cape Town, Johannesburg, Durban, or any other city or town in South Africa, we are here to help you find the right solution for your water, solar and pump needs. If you have any questions about our coverage area or would like to learn more about our products and services, please don't hesitate to contact us today or see the below on some areas we cover. Western Cape: Serving the charming coastal city of Cape Town, we bring our innovative water solar solutions to the entire Western Cape region. Whether you're in Stellenbosch, Somerset West, or Langebaan, our team is ready to provide you with sustainable and efficient water heating options. Gauteng: As the economic hub of South Africa, Gauteng is a priority area for The Water Solar Company. From Johannesburg to Pretoria, we offer our expertise in solar-powered water solutions to businesses and households across the province, reducing your energy costs and carbon footprint. KwaZulu-Natal: We extend our services to the sunny province of KwaZulu-Natal, covering cities such as Durban, Pietermaritzburg, and Richards Bay. Our water solar systems harness the abundant sunshine to provide you with cost-effective and environmentally friendly hot water solutions. Eastern Cape: The Water Solar Company proudly reaches the Eastern Cape, bringing sustainable technologies to cities like Port Elizabeth, East London, and Grahamstown. Say goodbye to high electricity bills and embrace the power of the sun to heat your water. Mpumalanga and Limpopo: With their vast landscapes and abundant sunlight, Mpumalanga and Limpopo are ideal areas for solar-powered water heating. Our team is dedicated to serving communities in cities like Nelspruit, Polokwane, and Witbank, providing reliable and efficient water solar solutions. No matter where you are in South Africa, The Water Solar Company is committed to delivering exceptional service and transforming the way you see water and energy.

No, you can also place an order with The Water Solar Company through various other channels besides online. If you prefer talking to our customer service representatives, you can simply give us a call and place your order over the phone. Alternatively, you can reach out to us via email by filling out the form on our Contact Us Page or even through WhatsApp using the contact numbers provided on our website. For customers residing in the greater Cape Town areas, we offer the option of manual sales where you can personally collect the products. However, please note that this service is strictly by appointment only. To ensure a smooth process, we recommend checking our website for the most up-to-date inventory and pricing information before visiting our store. In order to provide you with maximum convenience, our online store remains operational 24/7, allowing you to place orders anytime that suits you.

We offer a range of convenient options to suit your preferences. First and foremost, we accept direct bank transfers, so you can easily make a payment from the comfort of your own home. If you prefer a hassle-free online payment solution, we also accept PayFast, a secure and reliable platform for digital transactions. Furthermore, we understand that some customers may prefer the flexibility of paying in installments. In this case, we offer PayFlex, a payment gateway that allows you to split your purchase into manageable monthly payments. Lastly, for those who prefer to pay in cash, we are happy to accommodate cash payments, but kindly note that we only accept cash by appointment. At The Water Solar Company, we strive to make the payment process as convenient as possible for our valued customers.

Yes, you can certainly self-install the water filtration and purification equipment purchased from The Water Solar Company. However, please note that certain equipment is very sensitive and complicated to install. Therefore, we highly recommend that you hire a professional technician to ensure the proper installation and functioning of the equipment. If you prefer to have one of our technical experts handle the installation, simply contact us at any time, and we will arrange it for you. It's important to remember that improper installation can lead to leaks, damage to the equipment, and potentially harmful water contamination, which could void the warranty. If you choose to self-install, please make sure to carefully read the instructions provided with the equipment and follow them closely. Additionally, if you have any questions or concerns about the installation process, please do not hesitate to reach out to our customer service team for assistance. We are here to help and ensure that your equipment is installed correctly and functions optimally.

Yes, The Water Solar Company offers installation services for all the water filtration, solar power and water pump equipment that they sell. Our team of experienced technicians will ensure that your equipment is installed correctly and efficiently, so you can start enjoying clean water and renewable energy as soon as possible. We also offer ongoing maintenance and support services to ensure that your equipment continues to function optimally over time. Contact us today to learn more about our installation services and how we can help you achieve your clean energy and water goals.

The Water Solar Company is committed to providing high-quality products to our customers. All the components that we supply come with a warranty that covers manufacturing defects and faults. The length of the warranty varies depending on the product and the manufacturer. We will provide you with all the details of the warranty for each product at the time of purchase. We encourage our customers to read the warranty terms and conditions carefully before making a purchase. If you have any questions or concerns about our warranty, please don't hesitate to contact us. Our team of experts is always ready to assist you. Our terms and conditions are available on our Store Policy Page where you can also download our Terms & Conditions. Please note that the warranty does not cover damage caused by misuse, incorrect installation, wrong applications, or neglect. It also does not cover damage caused by natural disasters or events beyond our control. We recommend that you use our products according to the manufacturer's instructions to avoid any issues. At The Water Solar Company, we are committed to providing excellent customer service. We want you to be satisfied with your purchase, and we will do our best to resolve any issues that may arise. Thank you for choosing The Water Solar Company for your water filtration, solar power, and water pump needs.

The Water Solar Company provides comprehensive support services for their products. With a wide network of agents and backup support in key city centrals across South Africa, including Cape Town, Johannesburg, Pretoria, Durban, and Port Elizabeth (Gqeberha), customers can count on prompt assistance wherever they are located. Whether you need help with installation, troubleshooting, or maintenance, the dedicated agents and support teams are available to ensure your experience with The Water Solar Company products is seamless. They are well-equipped to handle inquiries, resolve technical issues, and provide guidance in utilizing the full potential of their solar systems. It's important to note that certain products may have specific support restrictions based on regional considerations. In such cases, customers will be directed to the respective area for assistance. This ensures that specialized knowledge and localized support are provided for these specific products, maximizing their performance and lifespan. Rest assured, The Water Solar Company is committed to delivering exceptional support services to their customers, no matter where they are situated in South Africa.

At The Water Solar Comp, we take pride in providing our customers with high-quality water filtration, solar power, and water pump solutions. We understand that investing in these products is a significant decision, which is why we offer a comprehensive warranty system to ensure your investment is protected. Our warranty system varies depending on the product you purchase. For our water filtration systems, we offer a one-year warranty that covers any manufacturing defects. For our solar panel products, we offer a 10-15 year performance warranty, and a 10 year product warranty. Finally, for our water pumps, we offer a one to two-year warranty depending on pump brand, this covers any manufacturer defects. If you experience any issues with your product during the warranty period, simply contact our customer service team, and we will work with you to resolve the issue promptly. Our goal is to provide you with peace of mind knowing that your investment is protected and that you can rely on our products for years to come. In summary, our warranty system at The Water Solar Comp is designed to give you the confidence to invest in our products. We stand behind our products and are committed to providing our customers with the best possible experience. If you have any questions about our warranty system or any of our products, please don't hesitate to contact us.

You can easily locate brochures showcasing the products of The Water Solar Companies on our website. We have a dedicated section specifically for brochures, where you can conveniently download and view all the product brochures. Simply navigate to our website and go to the "About" section on the menu. From there, you will find separate pages for water downloads, solar downloads , and pumps downloads. Click on the respective page to access the brochures related to each category. In case you have any further queries or require additional information about our products, our dedicated customer support team is always available to assist you. You can get in touch with them through email, phone, or online chat. We strive to provide the best possible service and support to our valued customers. Feel free to reach out to us at any time for any assistance you may need.

To view The Water Solar Companies' Terms and Conditions, please follow these steps: Go to The Water Solar Companies' website. Scroll down to the footer section of the website. Look for a link that says "Store Policy". Click on the link to access the page. On the Store Policy page, you will find a section dedicated to the Terms and Conditions. You can download and view the Terms and Conditions from there. If you have any further questions or need assistance, please feel free to reach out to The Water Solar Companies' customer support team.

No, The Water Solar Company does not currently charge VAT on the products they sell. However, it is important to note that this policy may be revised at the end of our next financial year. At that time, The Water Solar Company will provide clear information regarding any changes in VAT charging, if applicable. We understand the significance of transparency, and we will ensure that customers are promptly informed about any modifications to our pricing structure. Rest assured, our goal is to provide the best value and service to our customers while adhering to all relevant regulations. If you have any further questions regarding VAT or our product pricing, please do not hesitate to reach out to our customer support team.

The Water Solar Company is dedicated to fulfilling its business obligations and maintaining regulatory compliance. It boasts an impressive array of business registrations and compliance certifications. These include being fully registered with the following entities: CIPC Business Registration: The Water Solar Company has completed the necessary registration with the Companies and Intellectual Property Commission (CIPC), ensuring its legal status and legitimacy. SARS Tax Registration: The company is diligently fulfilling its tax obligations by being registered with the South African Revenue Service (SARS), enabling it to comply with tax regulations. Workman's Compensation Fund: By being registered with the Workman's Compensation Fund, the company ensures adequate coverage for workplace accidents and related incidents, demonstrating its commitment to the well-being of its employees. Letter of Good Standing: The Water Solar Company has obtained a Letter of Good Standing, which signifies that it has fulfilled its statutory and financial obligations, further enhancing its credibility and reputation. BEEE (Level 4): The company is proudly certified with a Level 4 Broad-Based Black Economic Empowerment (BEEE) status, highlighting its commitment to promoting economic transformation and inclusivity. Water Institute SA: The Water Solar Company is registered with the Water Institute SA, indicating its active involvement and contribution to the water industry. Through these registrations and compliance measures, The Water Solar Company ensures legal compliance, financial responsibility, and a strong commitment to its employees and the community it serves. Should you require any of our documentation feel free to contact us.